Service King Collision Avondale (Now Crash Champions)

Out of towner, I was in a pinch with a minor but invasive issue with my car. They told me to show up, they dropped everything and fixed it on the spot in minutes…absolutely thrilled with the service and care.

If you have a choice go here. these guys are artists not only do they make it look like nothing ever happened but they also do a little extras too. Your car will come back to you better than before the accident. Amazing service they work very efficiently and they get the job done.

Without a doubt the BEST auto body repair shop in the area. After having my car hit with a tractor trailer tire, they had me back on the road within a week and my car looks like the day it did when it rolled over the showroom floor. Don’t think twice, I can’t speak for the people giving them bad reviews because they were nothing but respectful, courteous, punctual, and professional.

Let me start off by saying, to me a car isn't just a car. My car not only is very special to me JUST for being my car, but this car in particular was very special because I'd been wanting it since it came out in 2016, and SPECIAL ORDERED it from the factory, because I HAD to have this colour. Needless to say when I spun out and hit a snow bank I was mortified, and significantly more stressed having to hand the keys over to strangers for DAYS when I don't usually let anyone do ANY work on my car without me present. I do all my own oil changes, filter changes, all my own work, and only ever let it go for state inspection, or work such as warranty work that I can't complete myself.

I did some searching, and over a few different reviews, and on further inspection it seemed like these service king guys knew what they were talking about. The car needed some decent work, as you can see by the pictures below, the front bumper cover (the plastic bit) was completely smashed in, the aero skirt in the front was damaged, the front 1/4 panel behind the wheel was bent in, and that was only the damage I could see.

My primary points of contact over the week or so were Brittany in reception and Bob the General Manger. over the time they had the car I had about 7-10 phone calls between both of them where they explained where they were in the process, and what was being done, and I expressed concerns about specific componentry and interest in the process.

Every phone call was informative polite and full of information, and every single time they took down information about my concerns and even when we were just talking about the car in general, they were both so polite and kind and warm. The conversations we had made me feel valued as a customer, I explained in great detail, the different parts of the car I wanted to know about, and they took the time and care to make sure to go BACK over those areas, and make sure everything was where it was supposed to be.

Bob at one point spent about 10 minutes going over how involved and complicated it got trying to paint the car, as Mazda's red is such an intricate colour that a finishing expert from their supplier had to come in and ensure that the colour was applied correctly, which was above and beyond considering red is one of the HARDEST colours to colour match. They also had to scour the earth looking for a replacement tire to match the very nice set of winters I have on my car, as one of them was quite damaged, and you can't have mismatched tires on a car, ESPECIALLY when they're snow tires.

When the process was all said and done, they were going to have the car available at the Chester springs location where I'd dropped it off, but timing wise that wasn't going to work for me because my job's hours would've made it crazy difficult for me to be able to pick it up. When I expressed those concerns, they offered to handle everything over the phone, and had the car towed on a flat bed directly to my home address.

The car looks absolutely brand new, the colour match is perfect, and they took MOST of the stress out of this situation.

100,000% I would recommend going to this location and working with these people for collision work.