State: | Pennsylvania |
---|---|
Address: | 1120 Welsh Rd Suite 120, North Wales, PA 19454 |
Zip code: | 19454 |
Phone: | (610) 544-2110 |
Website: | http://www.springpsych.com/ |
Monday: | 8:00 AM – 9:00 PM |
---|---|
Tuesday: | 8:00 AM – 9:00 PM |
Wednesday: | 8:00 AM – 9:00 PM |
Thursday: | 8:00 AM – 9:00 PM |
Friday: | 8:00 AM – 9:00 PM |
Saturday: | Closed |
Sunday: | Closed |
Vanessa Gamboa is the best therapist I've ever worked with, and I am a veteran therapy-goer! I feel like our sessions are an important part of my week, and after many months of weekly talk therapy, I can say that I do notice positive incremental changes in my habits and behaviors. I believe I have achieved more personal growth so far this year than I would have without my therapist's help.
I was nervous to try Springfield because they seemed to be a big group. I worried the experience wouldn't be especially better than the small group providers and solo practitioners I've seen in the past. In terms of the care, I could not be happier with how it's going. Still, yes, the customer service experience is different because different departments will be harder/easier to work with, depending on your inquiry.
Intake staff were friendly and professional. The billing department seemed understaffed when I needed help getting an issue resolved with my claims. They did ultimately fix it for me, so I am grateful to them--it just took a lot of calls and several weeks to deal with, and I lost confidence that the billing team would return my voicemails without escalating my problem to my therapist's attention. Overall, Springfield is middle-of-the-road when it comes to customer service--they may need to grow their office staff. Not the most disorganized or unreachable practice in the area, but not as good as the best, either.
Vanessa is amazing, though--10/10 would recommend
The phone number for Springfield Psychological is (610) 544-2110.
Springfield Psychological is located at 1120 Welsh Rd Suite 120, North Wales, PA 19454
The website (URL) for Springfield Psychological is: http://www.springpsych.com/
Springfield Psychological is open:
Monday:8:00 AM – 9:00 PM
Tuesday:8:00 AM – 9:00 PM
Wednesday:8:00 AM – 9:00 PM
Thursday:8:00 AM – 9:00 PM
Friday:8:00 AM – 9:00 PM
Saturday:Closed
Sunday:Closed