Moore's Furniture

Initially I found the process a little confusing, but then when we put our details in, the most helpful advisor Sam Peacock couldn't have made it all simpler. Thank you Sam so much for all the help and answering my constant stream of questions.

I recently bought a furniture set from Moore's. Everything was great for about two hours after we got the mattress on the bed, but the bed soon broke on the top left and bottom right. I was unhappy and emailed Moore's. Once they got the email the next morning, they contacted me immediately and repaired the issue the same day. Unfortunately, a few days later, the bed broke on the top right side. Again, I emailed them, all frustrated. So once more, as soon as they got the email, they reached out. They offered me a couple of options, and I said that I just wanted the bed to be taken away. No issues or arguments- they came out the same day to get the bed out and let me know the refund for it would arrive in about two weeks. We did keep the bedside tables, chest, and dresser w/mirror, though, as those had no problem. In the end, I ordered a metal platform off of Amazon as well as a fabric headboard since I'd be hard pressed to find wood that matched exactly.

The moral of the story isn't that Moore's sells bad furniture or not to buy from them; quite the opposite actually. I hope that, from my story, you're able to see how proficiently and professionally Moore's handled a bad situation that was beyond their control. While I'd usually consider myself relatively easy to deal with, I did not present my best face with Moore's, yet they never responded negatively, only with helpfulness and expedience. I would absolutely recommend Moore's, and the remaining furniture that I have is simply lovely. If you have an issue, Moore's will take care of you, plain and simple.

I highly recommend Moore's if you are looking for quality furniture. My new sofa and chair were just delivered. Delivery guys Mike and Steve were awesome. They were careful and courteous, and even moved my other furniture back. My salesperson, Linda Christy was very patient with me as it took me forever to choose the right fabric for both pieces. I also like that the sales people let you browse instead of following you thru the store. If you need help, they are there. I have purchased most of my furniture from Moore's and will continue to return.

The customer service with the Moore's team is excellent. So happy i chose to buy from a local business. Highly recommend this furniture store. Sales team is very good too. Helpful, patient and not pushy. The delivery men including Darrell were very professional and helpful. Darrell had to come back for a need to tweak some hardware. He is very capable, friendly and experienced. I will buy from Moore's again!