Enterprise Rent-A-Car

I've been renting from this office at least once a week for work since August. The staff are AMAZING. They go out of their way to provide exceptional service. What could be a headache, they make a breeze.

So, I bought a used car a month and a half ago. It was totaled last week by someone in a CVS parking lot. I loved that car and they're hard to find in a manual transmission. So her insurer, Travelers, offered me a rental and they only use Enterprise. I called these guys up and they gave me a super nice Mitsubishi Outlander - I figured I'd get a cheap econobox or something. They came to my house in minutes, picked me up, brought me back to their place, and I was out the door in a few minutes. Very nice manager there - Jared, and he made it a painless experience. 👍

I found another car almost exactly like mine, and it was some distance from here. The nearest Enterprise was closed by the time we got the deal done, but all I had to do was drop the rental off, lock it up and drop the keys in the key box. Ta-done. The car was so nice I'm glad I only had it a short while, before I got too attached to it...

If I'd had to pay for it it would've been painful, but that's not on them. So, thanks, Travelers, and thanks, Enterprise, and thanks, Jared. I hope I never see you again though! Lol

***A VERY important related PS that EVERYONE should know. Obviously this has nothing to do with Enterprise, but would still be very helpful info for anyone who's had their car wrecked, which I assume makes up a substantial part of Enterprise's income, and is why I'm here. This might be the most valuable info I'll ever post, so read on.

I only found this out because I went through Travelers and asked the right questions with their claims assessor guy who came to my house. My insurance company is State Farm. I had initially decided to go through them about this, and they would have made me take it - even though it's illegal to drive with the quarter panel and taillight smashed - to an "approved" body shop to have them do the estimate work for them. This would have taken over a week more time just for the next available opening they had - pretty rotten thing to do when people obviously need this to be taken care of ASAP, which is quite bad enough. BUT WAIT, THERE'S MORE! It turns out that when a car is totaled, Travelers only deducts 25% of what it would have cost to fix any pre-existing damage on cars more than 7 years old. State Farm deducts the full 100%!

No wonder they have the cheapest coverage - they rip off everyone who makes a claim through them this way. I had $1300 in pre-existing damage. The adjuster only deducted

I wanted to write a second review! The first one wasn't a good one because I had a bad experience with "the manager" who wasn't the manager. However, after speaking with corporate and the actual manager of that branch I would recommend them with your rental needs! If you need help talk with Jarred! He was very polite and accommodating. My first review was after a car accident and that is stressful enough, so not getting help while I was already down and out was irritating. If I would've known the person who said he was the manager, wasn't the manager and I was able to speak with him I would've never written a negative review. Again, after a couple hours on the phone with corporate and speaking with the manager, Jarred, I am very pleased with Enterprise and would gladly use them again as well as recommend them! Thank you Jarred and corporate for turning my unpleasant experience into a pleasant one!

I used this service last week and would say that Andrew over the phone gave me one of the best customer services I had so far. He booked me over the phone with no issues and the pickup of the car was also a very smooth process. They had reasonably large inventory to choose from and the cars were super clean. I highly recommend this location.