State: | Pennsylvania |
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Address: | King of Prussia, PA 19406 |
Zip code: | 19406 |
Phone: | (610) 337-2137 |
Whenever I come to Hill Cadillac,Mr Hanif and Mr Dennis are 2 people that are very accommodating. They ask if all is well and can they help with anything. The advisors have changed over the years. Since the changed, I feel the service is not the same quality as before. For example, I have a 2021 xt5 for 2 years with only 16,000 miles and they recommended at my next oil change I get some service that will cost $500, some other services that will cost $ 199 and $59 . I have never had that type of recommendation for my previous cadillacs,(been a Hill cadillac customer since 2006/7) that has had the the same mileages. Thats new. Also I used to get free oil changes and other amenities; a one time free inspection for new car purchaser, etc. As a devoted customer for years, I just feel I/we should be offered some free amenities for being dedicated customers. Just sharing, I usually don't respond to survey, I just felt that I needed too. Thank you.
I recently had a spectacular experience with Bill from Hill Cadillac Service Department. Bill went above and beyond to assist me with my first service appointment. Along with the service, I also needed a "spare" tire taken off and a new tire installed. Bill kept me informed of the process, connected with me to discuss coverage & non-coverage repairs and helped with finding solutions to the problem. Genuine certified Cadillac service is one thing, the superior customer service Bill provided makes him a true asset to the Hill Cadillac Service Department.
The phone number for Candelbrook Delivery Services is (610) 337-2137.
Candelbrook Delivery Services is located at King of Prussia, PA 19406